Moving a loved one into aged care is a big step, both emotionally and practically. It can bring up a range of feelings for everyone involved.
Over the years, I’ve supported many families through this transition, and while every story is unique, there are a few simple, practical steps that can make the process smoother and more positive for everyone involved.
1. Notify Centrelink Early to Avoid Complications
When someone moves into residential care, their Centrelink entitlements often change. For example, rental assistance stops once a person enters care. This is because residential aged care facilities keep daily records of their residents, which are automatically flagged with Centrelink.
Even though this happens in the background, it’s always wise to contact Centrelink directly to let them know about the move. This can help avoid overpayments and reduce stress later on.
2. Make the New Room Feel Familiar
A new environment can feel overwhelming. One of the best ways to help with the transition is to make the room feel personalised before the move, if time allows. Bring in your loved one’s quilt, favourite chair, framed photos, or personal items so it already feels like their space on day one.
Settling in isn’t just about physical surroundings. It’s also about creating emotional safety. Those familiar touches often make a big difference in how quickly someone adjusts to their new home.
3. Reassure and Stay Present in the First Few Weeks
The first three to four weeks are usually the hardest. This is when reassurance and regular contact matter most. If your loved one needs support meeting others, you can be with them, join activities together, and help ease them into their new social environment.
Nurses and care staff are experienced in helping new residents settle, so it’s good to be guided by their advice too. Some people need frequent visits, while others adjust better with a bit more space. What matters most is that your loved one feels supported, not alone.
Try to keep a routine for visits and outings similar to what you’ve always done. Aged care is a new environment, but life doesn’t have to lose its rhythm. Maintaining those regular connections helps make the change less disruptive.
4. Share Their Story with the Care Team
When someone enters residential care, the staff begin building a picture of who they are, but this takes time. One powerful way to help them connect more deeply and personally is by sharing your loved one’s story.
I often suggest creating a life story book or displaying old photographs that tell their journey. These small details can spark meaningful conversations, help staff get to know them faster, and create a warmer sense of community.
5. Build Respectful Relationships with Care Staff
Aged care is a team effort. Support workers, nurses, clinical managers and facility managers all have clearly defined roles. If issues arise, it’s best to speak directly with the clinical nurse manager or facility manager to resolve concerns efficiently.
And here’s a small but powerful tip. Be kind to the support workers. They carry a heavy load, often under immense pressure. A simple thank you, a warm conversation, or a small gesture like chocolates can build goodwill and strengthen trust. When there’s mutual respect, communication flows better, and everyone benefits.
How I Can Help You Navigate This Transition
I’ve spent many years working within residential aged care and home care, and have seen how overwhelming the aged care sector can be.
My goal through aged care consultancy is to help Perth families make informed decisions, find the right services for their loved ones, and give you the knowledge and tools to foster supportive relationships with aged care providers, which will benefit your loved one.
Whether you need guidance with residential aged care placement, practical support navigating care at home or emotional support through family or aged care counselling, you don’t have to figure it out alone.
This is a big step, but with the right guidance, it can also be a step toward more support, comfort, and peace of mind. If you are feeling confused or overwhelmed, let’s talk.